A2 Change Management can be used in a variety of different ways:
- Customer support
- Customer complaint processing
- Customer order tracking
- Internal purchase request processing
- Deficiency/dilapidation reporting
- Internal support requests (e.g. IT support)
- Contract management
- Managing the change and evolution of systems (configuration management)
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 A2 Change Management is a fully trackable Ticket Support System, supplying your business with an audit trail in respect of both internally and externally created requests. Not only can requests can be monitored on an individual basis, but reports can be generated to monitor trends, performance against KPI’s, identify “bottle necks”, etc. Your own KPIs can be built into this system and your own custom reports created.
A2 Change Management facilitates the making of changes in a planned, managed and systematic fashion.
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